my head and click its fingers—three times, click-click-click . I don’t know why I did it; it was a kind of tic, made all the more enjoyable by the knowledge that only I would ever experienceor even know about it; in the midst of all the overload and noise, a small, private act, and a small, private enclave for the act’s appreciation. I did it every time I came to visit Peyman—and, each time I did, the couple of seconds it took me to do it merged with the couple of seconds it had taken me to do it last time, and the time before, and every time since I’d first done it, not to mention all the times that I would do it in the future; so I found myself transported, for those—for all those—seconds, into a kind of timelessness in which only this act and its unfolding, this now-eternal click-click-clicking of my right hand’s fingers, did or could exist.
5.9 That Friday, when I went up to see him, he greeted me, without removing his gaze from the hand-held into which he was typing a message, with a question. As I stepped out of the blind spot back into time and his office, he asked: Have you ever been to Seattle, U.? Behind him, through the floor-to-ceiling windows, cranes, clouds, bridges, aeroplanes, the Thames all jostled for position. No, I answered. It’s interesting, he said. Oh yes? I asked. How so? Well, he replied, the truly striking thing about the city is its lack of Starbucks outlets: driving around, you don’t see a single one. That’s strange, I said; I thought Seattle was where Starbucks came from. Exactly , he said; you’d think the town would turn out to just be one giant Starbucks. But instead it’s all Joe’s Cappuccino Bar, Espresso Luigi, Pacific Coffee Shack and the like. So what’s the story there? I asked. What’s the story indeed? he repeated.This is exactly what I asked my driver; and do you know what he told me? Peyman looked up from his device. I shook my head. He told me, Peyman said, his gaze now drifting over to his monitor, that these were Starbucks: stealth ones. Starbucks’ management, their strategists, understand that no one actually wants to buy coffee from Starbucks; they do it for convenience, heads hung low with shame. People crave authenticity, locality and (here his speech slowed down a little, since he’d started typing again)… origin—everything that Starbucks, as a global chain, represents the polar opposite of. So the strategists (he went on) create these “local” figures—Joe, Luigi and the like—and launch a handful of outlets for each, not too near to one another, and see how they fare: real-world R&D. If one takes off, they’ll roll it out nationwide, and across Europe, Asia and the rest—and everyone will flock to it, because it isn’t Starbucks. Isn’t that brilliant? he asked. Yes, I replied; I guess it is.
5.10 He proceeded to brief me on the Project; the Company’s role in this; my own within that. There’d be a meeting with the Minister in a few weeks’ time; he wanted me to come; he wanted me to go to Paris; he wanted me to continue following my own lines (or sidelines) of intuitive enquiry, and report back intermittently on these, as always; there was other stuff. I’m being quite vague, in part because I’m obliged to be; but in part because he was quite vague as well. He’d always been that way: his currency also comprised, as its reserve, a kind of systematic vagueness. Some spaces of ignorance do not need to be filled in —that was another of his aphorisms. His whole knack, the USP on which he’d built his business, was for managing uncertainties, for somehow joining isolated dots into a constellation-pattern people could just— just —recognize, and be seduced by. As I listened to him talk about Koob-Sassen, it all made sense, even if it didn’t. Even the fact that it didn’t quite make sense made sense, while he was talking.
5.11 Later that evening, I saw Madison again. Again we had sex. Afterwards, lying in bed, I found
Sidney Sheldon, Tilly Bagshawe