respectable. As it all happened, the crude early selling methods
changed and became more respectable too.
"But sometimes not respectable enough. One reason was that family control
persisted, and the old snake-oil, hard-sell tradition was in the blood."
"Surely," Andrew observed, "there can't be many families left that
control big drug companies."
41
"Not many, though some of the original families control large blocks of
stock. But what has persisted, even with paid executives running the
companies, is the out-of-date, less-than-ethical hard sell. Much of it
happens when some detail men call on doctors to tell them about new
drugs."
Celia continued, "As you know, some detail men-not all, but still too
many-will say anything, even lie, to get doctors to prescribe the drugs
they're selling. And although drug companies will tell you officially
they don't condone it, they know it goes on."
They were interrupted by a stewardess announcing they would land in New
York in forty minutes, the bar would be closed soon, and meanwhile would
they like drinks? Celia ordered her favorite, a daiquiri, Andrew scotch
and soda.
When the drinks were served and they had settled down again Andrew said,
"Sure, I've seen examples of what you were talking about. Also I've heard
stories from other doctors-about patients being ill or even dying after
taking drugs, all because detail men gave false information which the
doctors believed." He sipped his scotch, then went on, "Then there's drug
company advertising. Doctors are deluged with it, but a lot of the
advertising doesn't tell a physician what he ought to know--especially
about side effects of drugs, including dangerous ones. The thing is, when
you're busy, with patients to see and a lot of other problems on your
mind, it's hard to believe that someone from a drug company, or the com-
pany itself, is deliberately deceiving you."
"But it happens," Celia said. "And afterward it's swept under the rug and
nobody will talk about it. I know, because I've tried to talk about it
at Felding-Roth."
"So what's your plan?"
"To build a record. A record no one can argue with. Then, at the proper
time, I'll use it."
She went on to explain.
"I won't be calling on you any more, Andrew; that's company policy, so
someone else from Felding-Roth will be covering your office and Dr.
Townsend's. But whenever you have a detail manor woman-visit you, from
our company or any other, and you discover you're being given wrong
information, or not warned about side effects of a drug or anything else
you should be told, I want you to write a report and give it to me. I
have some other doctors doing the same thing, doctors who trust me, in
Nebraska as well as New Jersey, and my file is getting thick."
42
Andrew whistled softly. "You're taking on something pretty big. Also some
risks."
"Someone has to take risks if it's. to improve a bad situation. And I'm not
afraid."
"No," he said, "I don't believe you ever would be."
"I'll tell you something, Andrew. If the big drug companies don't clean
house themselves, and soon, I believe the government will do it for them.
There are rumblings in Congress now. If the drug industry waits for
congressional hearings, and then new laws with tough restrictions, they'll
wish they'd acted first on their own."
Andrew was silent, absorbing what he had just learned and mulling other
thoughts. At length he said, "I haven't asked you this before, Celia, but
maybe now is a good time for me to understand something about you."
His wife's eyes were fixed on him, her expression serious. Andrew chose his
words carefully.
"You've talked about having a career, which is fine by me, and I'm sure you
wouldn't be happy without it. But I've had the impression, while we've been
together these past weeks, that you want more out of a career than what
you're doing now-being a saleswoman."
Celia said quietly. "Yes, I do. I'm going to the top."
"Right
Liz Wiseman, Greg McKeown