often?â
âNot at all.â
âBecause if I mention it too often, Iâll stop.â
âI wouldnât want to forget,â she said.
Though she hadnât looked away from her computer screen, I could see enough of her face to note the raised eyebrows and slightly flared nostrils that she adopts when trying to act calmâitâs the only way I know Iâm getting to her. I folded the form and put it in the inside pocket of my suit jacket. âI need your help today,â I said. âAnd then Iâll sign your transfer request and youâll be free torun your own show. And I wonât forget, because the form will be right here in my pocket.â
âWhat do you mean you need my help?â she said.
âThe bride didnât come home last night.â
She turned, surprised. âDid you call the police?â
âChrist, Catherine. Weâre not there yet.â
The hourglass disappeared, and was replaced by a log-in box. âWhat should I do?â she asked as she typed in her password.
âDo you have the Kodak moment?â Martinez asked from across the lobby.
A small iridescent circle popped onto the screen and began to spin and pulse, as if it could see offstage and was greatly excited about what would happen next. âThe system has been slow this morning,â Catherine told Martinez. âBut we should have it any minute.â
The circle throbbed and spun, spun and throbbed. It should have been a stone a little man pushed up a hill and then watched roll back down. I stood there, motionless and watching it, for upward of a minute.
âI donât understand why this doesnât work,â Catherine said.
I leaned down close to her. âKill it,â I whispered. âFatal error, system down, whatever expression you want.â
âDonât you want to see the guy?â
âWe get photos every time it happens anywhere in the region, and theyâre on the local news all the timeâitâs not thrilling. Itâs banal. A person wanted money, so he came in and demanded some, and we gave it to him.â
âAre you really that unaffected?â
âNo, Iâm just getting angry,â I said. âAll of this technology in the branch doesnât prevent anything . You and I have to go through exact,step-by-step procedures with all of these computer systems, but then when a guy walks in and asks for money, look at the computerâit doesnât help us. Itâs just a little machine thatâs confused and doesnât work well. The only people who are going to help Amber feel better are you and I. The guy is gone, and staring at the computer or filling out forms isnât going to change that.â
âI understand what youâre saying,â she said. âBut we donât really have a choice. We have to follow procedure, and the procedure is to pull the photos from the computer.â
âAnd it doesnât work. And I have contempt for things that waste my time,â I said. âWhat about our old stuff? The old video cameras are still running, arenât they? Canât we pull videotape?â
âPhysical videotape? Only one of the cameras still records on actual videotape, and weâre not allowed to pull the tape. We have to wait for bank security to do that. Everything else is digital.â
âSo we canât touch the videotape without Mom or Dad here, but we also canât see the photos, because their expensive computer system isnât actually working.â
âDo you need to take a walk?â she said. âYou seem incredibly upset.â
At a regional managersâ meeting a few weeks before, one of the other managers, chatting amiably about the big new house he and his wife had just bought, had joked that even though heâd worked for the bank for twenty years, his mortgage statement showed that he owed the bank money, rather than the other way
Julie Valentine, Grace Valentine