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tasks. It is important that you inform your colleagues about your fixed times and days. For example, the internal sales force or the call centre, which schedules your appointments, needs to know which days are open for visiting potential customers and which day you have designated to be your office day.

Palabras para recordar
diligence: assiduity, industriousness, heedfulness, laboriousness, conscientiousness
consistency: constancy, steadiness, stability, dependability
to demand: to require, to need, to necessitate, to call for, to involve
implementation: fulfilment, execution, carrying out, realisation
to take precedence: to come first, to take priority, to be considered most critical
to attempt: to try, to make an effort, to endeavour, to strive, to venture
to tackle: to busy oneself with, to apply oneself to, to take on, to get to work at
to ensue: to follow, to develop, to come to pass, to occur, to happen, to transpire
to be greatly tempted: to be very much at risk, provoked, or enticed
target agreement: contract on objectives or goals
simple virtues: straightforward merits, assets, or good qualities
to stick to one’s set objectives: to adhere to one’s determined goals or targets
to keep cropping up: to continue to happen, to get in the way, to occur, to turn up
to procrastinate: to postpone or delay action, to move action to the back burner
to commit oneself to: to promise, obligate, or dedicate oneself to
partial: fractional, limited, fragmentary
fear of failing: worry about not succeeding, falling short, or not making the grade
to experience defeat: to encounter setback or disappointment
to cling to: to stick to, to hold to, to abide by, to adhere to
to lack the motivation: to not have, be deficient in, or be short of the enthusiasm
along the lines: within the framework or bounds, in the context
remuneration: compensation, salary, payment
to assign: to allocate, to dole out, to distribute, to dispense, to apportion
to recapture: to bring back, to return with, to go and get, to get hold of, to win back, to regain, to recover, to reclaim
to allot: to apportion, to allocate, to designate, to give, to appropriate
in accordance with: in agreement, conformity, or compliance with
recurring: repeated, habitual, regular, continual, returning
to attend to: to take care of, to deal with, to give one’s attention to
     
Approach service creatively
    Customers like businesses that find creative answers and solutions for their needs.
    Every single contact with a customer presents you with an opportunity to be creative, but you also ought to creatively develop your long-term strategies for better service.
    Some tips for further practical steps:
    Compose
a list of all your routine
behaviour patterns
regarding your customer relationship (for example,
predetermined words of salutation
, standard letters, etc.).
    Try to break the routine with creative behaviour that shows the customers how much you
appreciate
them!
    Review
all the initiatives that you and your employees have displayed towards your customers during the past weeks. Try
to determine
what impression you might have left.
    Creative managers regularly conduct brainstorming sessions with their teams to develop new ideas. Beforehand, it has to be made absolutely clear that such meetings proceed
devoid of
restrictions, negativity,
assessments
, and criticism.
    These criteria should be measured against the analysis:
    Is the idea
unique
?
    What is your
gut-feeling
regarding this idea?
    Does this idea fit your customer and is it worth developing?
    What are you trying
to achieve
by implementing this idea?
    While routine
devalues
the relationship with your customer, creativity
valorises
it. Creativity enables you to give more than you are contractually
obliged
to do. That way you can be a step ahead of the competition and other market participants.
This is often achieved easier than believed.
     
Palabras para recordar
to approach: to set about, to tackle, to deal with, to