The Greatness Guide: One of the World's Most Successful Coaches Shares His Secrets for Personal and Business Mastery by Robin Sharma Read Free Book Online Page B

watch everything you do. I talk about this in
Family Wisdom from the Monk Who Sold His Ferrari,
which is a book that will be very helpful to you as you grow young leaders at home.
    D EVELOP YOUR CHILDREN .
See yourself not just as a parent to your children but as a “developer” of them. It’s important to actively develop their minds, hearts and souls. That’s your job. Expose them to great art. Take them to interesting restaurants. Introduce them to cool people who produce unique ideas. JFK’s father would invite fabulously interesting people to dinner often. During the meal, the Kennedy kids would learn from the guest—and then quiz the visitor to deepen their learning. Smart practice.
    I NSPIRE YOUR KIDS .
Big idea: Parents teach their children how to view the world. Parents show kids the way the world works. And
if you see the world as a place of limitation, so will those little people you are raising. Try not to teach your fears to your kids. Introduce your children to what’s possible. Inspire them to be great human beings who will elevate the world—in their own special way. Be an enabler.
    Here’s a tool for you that comes from my home. Each night before my kids go to sleep, I make four statements to them. “You can do whatever you want to do when you grow up.” “Never give up.” “Whatever you do, do it well.” And “Remember how much your dad loves you.” Been doing that every night for four years. They often say, “Dad, we know all this stuff now. We know we should never give up and how much you love us. It’s getting boring.” But I have a sense that one day, perhaps when I’m old and wrinkled, a letter will come in the mail from Colby or Bianca, my two favorite people on the planet. And on that piece of paper will be simple words saying, “Dad, I’m living a great life. Thank you for being the father you were. And thank you for those four statements each night. They made a difference.”

31
Be a Merchant of Wow
     
    Just checked into the Hotel Victor here on South Beach before I wrote this chapter. I saw it being renovated a few months ago and made a mental note to check it out on my next visit to Miami. So here I am, waiting to be impressed, just aching for a reason to tell you something good about this place in a world where so many businesses are boring, slow and stale.
    I like trying new hotels when I travel. I observe what to do (and mostly what not to do) when it comes to customer service, study cool design (which stimulates big ideas I can then hand over to my team for our products, ranging from CD covers to clothing) and check out whether the hotel understands that in this “experience economy” we now live in, the customers must be taken on a journey from start to finish that makes them go “wow.”
    Good news! This place is amazing. Big smile when I entered from the doorman and a warm greeting. Ultra-cool design inside (none of the stark white of SOBE that used to be so hip that everyone copied it—which then made it un-hip). Lots of green and fresh colors. Sexy music and vibe. Super nice front desk staff—the smile thing again with a wonderful offer of Evian water with a slice of lime while I was checking in. Andsince the MTV Video Music Awards are shooting a video with The Killers tonight down by the pool, Karin asked me whether I wanted a room that would allow me to watch all the action. Sure—I don’t need much sleep anyway.
    Eric the bellman showed me the workout facility and then the spa. Best hotel gym I’ve seen since the Sanderson in London. And the room is awesome—art deco, impeccably clean and stylishly put together. All very impressive. Stunning, actually—which is the standard I encourage you to aspire to.
    In this “experience economy” we now live in, the customers must be taken on a journey from start to finish that makes them go “wow.”
     
     
    Hotel Victor under-promised and then over-delivered. It had a chance to win me over, and through